Solgari Hub

Getting Started with Solgari Hub

• Login & Main Menu
• Dashboard
• Configuration Overview
• Archives Overview
• Reporting Overview
• Roles & Users Overview

Configuration

• Adding Agents to a Queue
• Solgari Hub Spare User Creation
• Solgari Hub New User Creation
• Maximum Callers in the Queue Change Guide
• How to change wrap-up time for a queue
• How to format audio files

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Archives

• Conversation Logs
• Call Recordings

Reporting

• Agent Missed Calls (Missed call hunts) vs Lost Queue Calls vs Abandoned calls
• Reporting - List of Reports Available
• Reporting – Running a Report
• Queue Wallboards
• Live Monitoring
• Manage / Monitor

Roles + Users

• Roles - Solgari Hub Access Roles
• User Roles – Assigning Solgari Hub roles