Solgari Hub

Getting Started with Solgari Hub

• Login & Main Menu
• Dashboard
• Configuration Overview
• Archives Overview
• Reporting Overview
• Roles & Users Overview

Configuration

• IVR
• Skills-Based Rules
• Questionnaires
• Departments
• CLID Manipulation
• Inbound Rules

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Archives

• Conversation Logs
• Call Recordings

Reporting

• Agent Missed Calls (Missed call hunts) vs Lost Queue Calls vs Abandoned calls
• Reporting - List of Reports Available
• Reporting – Running a Report
• Queue Wallboards
• Live Monitoring
• Manage / Monitor

Roles + Users

• Roles - Solgari Hub Access Roles
• User Roles – Assigning Solgari Hub roles

Solgari for Web

• Getting Started
• Whitelisting Webphone for Audio Notifications in Chrome / Edge
• How to Dial Out
• Answering a Call
• How to Transfer a Call
• Internal Calls & Chat

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