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Queue wallboards provide a real-time view of customers waiting for an agent and agents in live sessions. We also display accurate agent activity, abandonment rates and SLA information so you can better manage a queue and customers. |
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| Queue – Select a queue that you would like to view. | |
| Cumulative – See all inbound, outbound, and internal calls for the day. | |
| Live – See live inbound, outbound, and internal calls. | |
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Agent Activity – Have visibility over the agent's call times, status, and live statistics. |
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| Filter by agent, extension, and status – Filter by agents' presence, name, and extension for quick visibility. |
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