| Queues - Once you have signed into Solgari Hub, you can immediately view all communication activity across all channels, queues and agents. | |
| Wallboard - The dashboards can be enlarged for display on a large screen, turning the dashboard into a wallboard. | |
Dashboard Statistics
The dashboards provide up-to-date live information on the following:
- Agents Status
- Volume of conversations
- SLAs
- Occupancy Rates
- Answer Rate
- Abandon Rate
- Average Speed to Answer
- Timeline
- Average Handling Time
- Total of all conversations per queue