Configuration Overview

Configuration - The configuration section of the Solgari Hub is where you set up users, configure IVRs, and set up conversational channels for SMS or WhatsApp for Business.
The below detailed breakdown includes links to each section.
IVRs	Create and configure voice ACD and IVRs. Choose from various settings to configure the IVR how you want it to operate. When creating your IVR, we allow you to upload IVR prompts.
Skills-Based-Rules	Create and configure skills layers. Once skills have been added to users, you can set up your skills-based routing rules.
Questionnaires	Create and manage skills and rules with your questionnaires. You can select questionnaires upon creating a new channel, i.e., Facebook. One root question can be used per conversational channel and sent automatically to clients when they message inbound for the first time.
Departments	Create departments and assign users and managers. Departments are beneficial for grouping users into their correct teams; this helps with reporting and monitoring.
CLID Manipulation	Manage and set your user's outbound display numbers. CLID Manipulation allows you to add any numbers owned to the Solgari Hub and be used for outbound display purposes.
Inbound Rules	Manage all your phone numbers and set rules per number. Inbound Rules let you manage all your phone numbers and set the destination and outcomes of each number and what happens next.
Queues	Create and configure agent queues for all channels. You can create inbound and outbound queues that can be fully customized for your specific needs, e.g., Inbound sales voice queue or outbound sales dialling campaign queue.
Phone Book	View contacts and add additional contacts to your phone book. The Phone Book is a valuable tool for any user who may need to store phone contacts and access them.
End Users	Add and manage all your end user's details and features. End Users allows you to add new users and maintain existing ones. End Users is where you can set the user's features like forwarding calls, voicemail, Skills, departments, call recording permissions and more.
CRM	Connect Solgari Hub to your CRM and set up inbound voice features. Solgari connects and integrates with major CRM players like Microsoft Dynamics 365 and Salesforce Lightning.
Channels	Set up and configure your channels. Solgari allows you to Connect all your communication channels for your business.
Conference	Create and configure voice virtual conference suites. Solgari offers virtual voice conference rooms that can be set up with a unique phone number and managed by your chosen hosts.