Configuration
Follow Section
- Adding Agents to a Queue
- Solgari Hub Spare User Creation
- Solgari Hub New User Creation
- Maximum Callers in the Queue Change Guide
- How to change wrap-up time for a queue
- How to format audio files
- IVR
- Skills-Based Rules
- Questionnaires
- Departments
- CLID Manipulation
- Inbound Rules
- Queues - Overview and Configuration
- Queues - Agents and Managers
- Phone Book
- End Users - Basic Settings (general, voicemail & forwarding)
- End Users – Advanced Settings (options, CRM settings, skills & departments)
- CRM
- Channels
- Conference