Creating a new user on Solgari Hub is a process that needs to be followed by both the internal team and Solgari. Once the internal team has followed the process to add a new user, the Solgari team needs to be notified by logging a support ticket, allowing them to proceed with the next steps.
- Log onto Solgari Hub by using either your provided Solgari Hub credentials or the Single Sign On using your Microsoft Account.
2. On the left side of the screen, click on Configuration, then click on Users.
3. Once the Users field opens, click on Create in the top right corner.
4. The extension can be created from this section and configured as per the client specification.
The only sections that need to be configured are the ones highlighted below. Once they have been completed, hit Submit at the bottom left of the screen to save the configurations.
4.1. General - This is a part of the extension where the personal details of the user are entered. Ensure that the email address is in lowercase letters ONLY.
4.2. Voicemail - This is where the voicemail settings are configured, ie, to enable/disables
4.3. Forwarding - This is where call forwarding settings are configured. This is used to set up destinations for calls that have been unanswered. It must be setup or the extension will fail to create. Some of the options choose are Voicemail, Extension, Repeat, End Call.
4.4. Options - This is a section for additional configurations for the extension, i.e this is where you would setup the Outbound CLI, enable/disable recordings. An extension needs an Outbound CLI and to be enabled to work.
5. Once submitted, you can look for the newly created extension by using the Filter on the right, you can search using the extension number, name and even email address.
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