How to format audio files

In the case where you might want to add an intro prompt for a queue, IVR greeting or change the holding music, Solgari Hub accepts the file format as  WAV file in PCM, 16kHz/32kHz/48 kHz, 16-bit, Mono.

To convert an unsupported audio file, you can follow these steps:

1.  Download and install the free Audacity audio editor software.
2. Launch Audacity, navigate to the menu File >  Open. Choose the file you wish to convert.
3. Once the file is open, click the menu File > Export Audio
4. In the Export Audio window, under the Audio options section：
   
   1. For the Encoding option, choose Signed 16-bit PCM.
   2. Select either 16000 Hz, 32000 or 48000 Hz for the  Sample Rate (we recommend 16000 Hz)
   3. Choose the Mono for the Channels option.
5. Finally, click the Export button to save your converted WAV file.