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We want you to know what happens from the point of a customer calling one of your phone numbers to when they are routed successfully to an agent. Here, we give you that visibility over the customer's inbound journey. |
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Export – Select to export your logs to .xlsx format for further analysis if required. |
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| Filter – Search and filter the records for more accessible record locating. | |
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Analyze call log data – Review call log entry information about the caller's journey from the main number to the agent. Click to show further call details, as below: |
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