Managing lots of agents and queues can be complex but not with Solgari’s Queue Management. Here we show all queues and all agents, allowing for you to move users around quickly and create overflows if things are getting busy.
1. Filter Queues - Search for existing queues
2. Move Agent - Move agents into different queues.
3. Clone Queue - Clone a queue to create overflow queues
4. Remove Agent - Remove agent from a specific queue.
5. Filter Status / Extension / Agent