Channels

Solgari provides a wide range of communication channels for your business, e.g., WhatsApp for Business Facebook SMS Email Voice WeChat
Connect all your communication channels here.
	Create – Select to create a new channel.
	Search for existing channels –Search and filter existing channels.
	Configure – Edit or view settings for existing channels.
	Matching Policies – Ensure the correct policies are set up for each channel.
	Proficiencies – Ensure the desired proficiencies are set for each channel.

Configure a Channel

We help you set up your channels and ask you for information from your channel provider to connect them to the Solgari Hub and Skills-based Questionnaires.
	Page Access Token – Enter your channel's unique access token.
	PSID – You can obtain this Identification Number from your channel provider details.
	Verify Token – You can obtain this information from your channel provider.
	Callback URL – The URL connects the channel provider to the Solgari Hub.
	Root Question – Select the main routing question sent to your customer at the start of a channel.
	Submit – Select to save your changes.

Edit a Channel

Editing an existing channel ensures the operating details are maintained.
	Matching Policy – Select the required policy from the drop-down selection.
	Duration – Enter the required duration in seconds.
	Add the Policy – Select to add your new policy to the channel.
	Search/Filter – Enter a search phrase or policy name to filter the results.
	Delete – Select to delete a specific policy.
	OK – Select to save your changes.

Proficiencies

Set proficiencies for each channel.
	Channel Selection Tab – Select the required channel by clicking on the desired tab.
	Add all users – Select to add all users to the channel.
	Remove all users – Select to remove all users from the channel.
	Save Channel – Select to save your channel proficiencies.