We allow you to set up your own DTMF IVRs out-of-the-box with various configuration settings. |
|
|
|
|
|
Search for existing IVRs. |
|
| Select to create a new IVR menu. | |
| Edit or view the configuration of an existing IVR. | |
Choose from various settings to configure the IVR how you want it to operate. When creating your IVR, we give you the ability to upload IVR prompts, e.g.,
|
|
|
|
|
| Name – Give your IVR a name. | |
| Number / Extension – Choose an extension number for your IVR which can be used for other routing options like queues. | |
| Prompt Language – Choose which language your IVR prompts are in. | |
| |
GAP time label – Time between DTMF input or no input before the prompt is played. |
| |
Play count – Set how often the prompt plays before the next action if there is no input. |
| |
Prompt File – Drag-drop the IVR prompt file here or browse the computer. |
| |
Call Transfer File – Drag-drop the IVR transfer file here or browse the computer. |
Configure each menu option to get your customer to the right place the first time. |
|
|
|
|
| Options – There are up to 9 DTMF input Options for the customer to choose from when prompted. | |
| Choose Option Method – Select where this option should go, i.e., Voicemail Inbox, Queue, IVR, Extension, or End Call. | |
| Choose Destination Option – Choose the appropriate queue, extension, inbox, or another IVR once you have picked your option method. | |
| Time Out – Timeout is the time between the menu prompt sounding to no DTMF input from the customer after repeated prompts that you have set. Set a timeout in seconds, and once complete, go to "Destination no answer" to configure what happens after a timeout, e.g., Route to Sales Queue. | |
| Failure – Choose the time between the menu prompt sounding to no DTMF input from the customer. | |