End Users – Advanced Settings (options, CRM settings, skills & departments)

End Users - Options

Under the Options tab, you can choose a number for your user, which is displayed to customers when they call outbound. You control the turning off/on call recordings per agent.
	Outbound CLI – Set the user's outbound display number; this is the number displayed.
	Record Audio – Select this to record all user voice calls.
	Record Video – Select this to record all user video interactions.
	Enable Console Access – Select Enable to allow users to access the Solgari Hub. The user only has visibility and access depending on their Solgari Hub role.
	Enable – Select Enable to activate the user account.
	Submit – Select submit to save your changes.

End Users - CRM Settings

When creating your user for the first time, we want to make your lives easier when assigning a user to skills, departments, or a specific CRM.
	Contact Resource – Choose which CRM your user is using.
	Submit – Select submit to save your changes.

End Users - Skills

	Skills – Select one or more skills against your user. This will help with Skills-based Questionnaires later.
	Submit – Select submit to save your changes.

End Users - Departments

	Departments – Assign your user to one or multiple departments.
	Submit – Select submit to save your changes.