The tenant-level logins provide access to contact groups (also known as ring groups) created on the tenancy. We recommend contacting Solgari Support ahead of making any changes.
You will see a list of contact groups on the system with the following details / options
- System extension number of the group
- Name of the group
- Ring time (per extension)
- Ring Strategy
- Delete Group
- Add new group
To edit an existing group, right-click on the relevant line and select EDIT from the context-menu.
You will be presented with options to edit the group parameters
General
- Name of the group
- Polling Strategy
- Ring timeout (per extension)
- Skip busy agents (if enabled, call will not be offered to members currently on call)
- Outbound CID determines the caller ID used for group-forwarded calls (leave blank unless otherwise instructed)
Members
The extensions on the right-hand side are included in the ring group.
Destination on timeout
Determines where the call is routed if
a) it is not answered or
b) none of the users are available
You can choose to send the call to any other system extension on the system, end the call or repeat the hunt.
