Console

Tenant Level Access

• Call monitor (Listen/Whisper/Barge/Barge-break)
• Getting Started
• ACD Management / Extensions
• ACD Management / Contact Groups
• ACD Management / Queues (View/Edit)
• ACD Management / Queues (Manage/Monitor)

See all 14 articles

Reports

• How to Access Reports & Report Types
• Answered
• Call Count
• List
• First Call Resolution (FCR)
• Itemised SMS