Chrome/Edge include a security feature that will block audio from inactive sites - and this might lead to the audio notifications from D365 Converse or Solgari Webphone to be silenced
The solution is to whitelist the Dynamics and/or Webphone URL for audio notifications
1. In Google Chrome, navigate to chrome://settings/content/sound?search=sound
2. Under "Allowed to play sound" -
- add https://webphone.solgari.com- see screenshot example below
- also add any Dynamics URLs you are using if you are using the Solgari Converse for D365 (for instance https:// companyname.crm4.dynamcis.com)
3. Restart browser - All done!
In Microsoft Edge
the process is very similar - but the feature is called "Media Autoplay"
1. Navigate to edge://settings/content/mediaAutoplay
2. Add any D365 instance URLs you are using as well as https://webphone.solgari.com/
3. Restart browser.