Answered Joonas Valve May 20, 2020 14:30 Updated Answered Calculates the number & percentage of inbound and outbound calls that were answered. Note that for inbound calls - all calls answered after entering the system (by an agent, queue, digital receptionist, etc.) count as answered. Related articles How to Access Reports & Report Types Call Count Itemised SMS How to install Channel Integration Framework in D365 & Add Solgari as the Channel Provider (CIF 1.0) ACD Management / Extensions