What is presence

The Presence/Status feature allows you to inform internal users about your current status and controls how inbound calls to your extension are handled.

For example if you are in a meeting, you can set your status to Away and have the calls automatically diverted to another extension or to your voice mail.

How calls are forwarded can be amended by clicking on the small arrow icon on the right of each status.

 

Through the Presence tab you can see the status of other users.

If for example you want to transfer a call to an extension, you can first check and see if that extension is busy and then make the transfer.

Please see below video for further details on presence - or the next article How to configure call forwarding based on presence

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