Call Parking

Solgari Call Parking allows users to park and manage calls efficiently within the Solgari Hub. To get started, you'll need to enable call parking through a simple setup process. 

Call Parking needs to be set up within the Solgari Hub Tenancy before being used within MS Teams. There are four steps to enable Call Parking: Please ask our onboarding team to enable this feature when we set up your Solgari Hub Tenancy. Create one queue within Solgari Hub with "call parking" in the title. Add all agents to the call parking queue to allow them to park and unpark calls in MS Teams. Set agents as Queue Managers within Solgari Hub to enable them to select customers from the Call Parking Queue. Once Call Parking has been set up, you will see the Call Parking icons within the Solgari application in MS Teams, as below.
	Parking a call: Select the call parking icon to park the customer in the parking queue.
	Unparking a call: Select the Call Parking icon to see customers who have been parked. Select a customer to unpark from the list.
	Call Parking List View: Select the Call Parking icon to see a list of parked customers.
	Enable/Disable Call Parking: You can only unpark customers from the call parking queue if you select “Enable Parking”. Once you have selected “Enable Parking”, you will be able to unpark any call from the queue. Just remember, when you enable call parking, this removes you from all other queues.   To resume your regular duties, select “Disable Parking”, and this will bring you back to the standard queues.

Solgari Call Parking for MS Teams

Solgari Call Parking is a feature that enables users to efficiently park and manage calls within the Solgari Hub, requiring a straightforward setup process to activate.