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Call Parking

Andy Watson
Updated

Solgari Call Parking is available to our Microsoft Teams customers to either be turned on for all or disabled for all.

Call Parking requires to be setup within the Solgari Hub Tenancy prior to using within MS Teams.

There are four steps to enable Call Parking:

  1. Please ask our onboarding team to enable this feature when we setup your Solgari Hub Tenancy.
  2. Create one queue within Solgari Hub with a specific prefix of “Parking”.
  3. Add all agents to the call parking queue to allow them to park and unpark calls in MS Teams.
  4. Set agents as Queue Managers within Solgari Hub to enable them to select customers from the Call Parking Queue.

Once Call Parking has been setup, you will see the Call Parking icons within the Solgari application in MS Teams, as below.

Call Parking 1.png

1.png

Parking a call – Select the call parking icon to park the customer in the parking queue.

 

Call Parking 2.png
2.png Unparking a call – Select the entry from the list to see further details regarding your call or conversation.
3.png Select a parked customer – Select the Call Parking icon to see a list of parked customers.

Solgari Call Parking for MS Teams

 

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