This feature enhances your communication experience by integrating robust message management capabilities directly into your MS Teams environment. You can streamline message handling, allowing for improved organisation, faster response times, and efficient collaboration among team members.
| Select message - Select the message in your inbox to which you would like to respond. | |
| Contact name – Name of the person you are chatting with. | |
| Respond to message – Type the response as text. | |
| Send message – Press the send button to send your message. | |
| End conversation – The end conversation button completes your chat conversation with the customer, lets you wrap up your notes, and clears the channel session from your inbox. | |
| Contact information – This is the customer information we gathered from your database. | |
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Whether managing chats, automating responses, or ensuring crucial messages stand out, the message handling feature provides the tools you need to optimise your messaging workflow.
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