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| Select message - Select the message in your inbox to which you would like to respond. | |
| Contact name – Name of the person you are chatting with. | |
| Respond to message – Type the response as text. | |
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Send message – Press the send button to send your message. |
| End conversation – The end conversation button completes your chat conversation with the customer, lets you wrap up your notes, and clears the channel session from your inbox. | |
| Contact information – This is the customer information we gathered from your database. | |