Solgari Copilot is a comprehensive solution for delivering dynamic, robust customer solutions, leveraging Solgari AI to provide seamless enhancements for MS Teams.
| Copilot: Displays essential and relevant details about the voice call or message conversation between an agent and the customer. | |
| History: Select the entry from the list to see further details regarding your call or conversation. | |
| Sentiment: Displays overall sentiment recorded for the call. | |
| Transcript: A voice transcript and voice recording are captured during the call. | |
| Summary: Solgari Copilot uses AI to review the entire conversation and extract critical points within the call, giving agents a well-rounded synopsis of the conversation. | |
| Sentiment Grading: A breakdown of the different sentiments captured during the call by percentage. | |
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Solgari Copilot for MS Teams is a feature designed to
enhance collaboration and communication within the Microsoft
Teams environment.
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