Answering an incoming call with Solgari for MS Teams is an intuitive and straightforward process. This feature allows users to effortlessly handle incoming calls in a seamless and intuitive manner, enhancing communication and collaboration within the platform.
| Answer: Select the purple icon | |
| End Call: Select the red phone icon | |
| Call Session: A call session will appear when an inbound call is received. | |
| Open Record in CRM: Select to open the customer record in your CRM. | |
| Contacts Information: You will see information about your customer here. | |
| Caller ID: A caller's number and name, if available, will show here. | |
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When an inbound call arrives, it appears in the inbox, as shown in the Incoming Call Screen, as a new Call Session (1). By clicking the purple accept call icon, as shown above (2), the incoming call can be answered. The call can also be declined by clicking on the red reject icon (4) on the right side of the screen, as shown above. If the contact is already known, the contact information will be displayed, with the CRM fields filled in (3). If necessary, or if more information is required, the CRM record can be opened directly from the call screen by clicking the "Open in CRM" button (5). |