This powerful feature enhances your Microsoft Teams experience by providing seamless call management capabilities. With Call Control, users can effortlessly manage incoming and outgoing calls, transfer calls, put them on hold, and access advanced features, all within the MS Teams interface.
| Pause/Resume Call Recording: Calls are automatically recorded, but you can place the recording on pause to avoid capturing sensitive information if required. | |
| On-Hold: Place your customer on hold. Press the on-hold button again to take them off hold. | |
| Mute: Turn your mic on mute so that the other party can't hear you. Press the icon again to remove yourself from mute. | |
| Transfer: You can blind transfer (send the customer straight to your colleague) or call first (place the customer on hold and announce them to your colleague before completing a transfer). | |
| Conference: Select a conference to see a list of participants that you may wish to add to a conference call. | |
| Hang-up: The red hang-up button can be pressed to decline or terminate the call. | |
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Call Control enhances the Microsoft Teams experience by allowing users to manage incoming and outgoing calls easily, transfer calls, put them on hold, and utilise advanced features directly within the Teams interface.
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