|
|
|
| Pause/Resume Call Recording - Calls are automatically recorded, but you can place the recording on pause to avoid capturing sensitive information if required. | |
| On-Hold – Place your customer on hold. Press the on-hold button again to take them off-hold. | |
| Mute – Place your mic on mute so that the other party can't hear you. Press the icon again to take yourself off mute. | |
| |
Transfer – You can blind transfer (send the customer straight to your colleague) or call first (place the customer on hold and announce them to your colleague before completing a transfer.) |
| |
Conference – Select conference to see a list of participants that you may wish to add to a conference call. |
| |
Hang-up - The red hang-up button can be pressed to decline or terminate the call. |