Reporting Overview

The reporting and monitoring section of the Solgari Hub is here to give you real-time and historical analytics against your agents and channels. We provide real-time wallboards for all channels and queues, along with live monitoring of voice calls.

Reporting – Run historical reports from the Solgari hub or export the data.

Queue Wallboards – Managers can view all live voice queues and agents.

Live Monitoring – Managers can whisper, listen and barge live calls.

Manage/Monitor – Managers can move agents from different queues and clone users quickly to simultaneously provide the right number of agents available in each queue.