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End Users allows you to add new users and maintain existing ones and is where you set the user's features, e.g., forwarding calls, voicemail, Skills, departments, call recording permissions and more. |
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Search for existing users – Search for existing users. |
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| Create a new user – Select to create a new user. | |
| Edit – Edit or view configuration of an existing contact. | |
| Connect Skill – This allows you to connect a specific skill to a user. | |
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You'll need to fill in the end users' general details before setting up Contact Centre features like voicemail or forwarding calls. |
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Extension – The user's extension number. |
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| SIP password – SIP passwords are automatically generated for you and are for Solgari endpoints. | |
| Solgari password – The password is for the user Solgari Hub login page. | |
| First Name – Enter the first name of your user. | |
| Last Name – Enter the last name of your user. | |
| Email – Enter the email address for your user. | |
| Group Voicemail – Group voicemail if you have set up a group voicemail inbox; this allows you and your group of users to receive voicemails in this group voicemail inbox. | |
| Submit – Select submit to save your changes. | |
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Setting up an end user's voicemail inbox is quick and easy. Once set up, your user can receive their voicemail to their endpoint, Email, and group voicemail. |
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Enable – Select Enable to turn on the user's voicemail for their extension. |
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| Require pin – You can set a pin against your extension, which needs to be entered to play back voicemail messages. | |
| Prompt language – For your automated voicemail prompts, e.g., English or German. | |
| Submit – Select submit to save your changes. | |
| If you must leave your office and still wish to get all your business phone calls directly to your mobile, we provide In-Office and out-of-office forwarding options. | |
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No answer timeout – Set a no answer timeout against your forward, i.e. 15 seconds, around 5 rings. |
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| Busy – Choose what happens to the forwarded call if you are in busy status, e.g., send it to voicemail. | |
| In-Office – Choose what happens to the forwarded call when you're in the office. | |
| Out-of-Office – Choose what happens to the forwarded call when you're out of the office (OOH). | |
| Search managers – Select one or more managers to look after the queue. | |
| Submit – Select submit to save your changes. | |
See Advanced User Settings for more.