Conference Calls

Knowledge Article Title

	Create a conference – Select the conference icon to search for and add colleagues to a conference call.		Mute participant – Select the mute icon  to mute/unmute participants in the conference when you are the conference creator.
	Search for an agent – Search all internal contacts in your business to add to a conference call.		Remove participant – By selecting the remove icon the person can be dropped from the conference.
	Add to conference – Once you have found an agent to add to the conference, select the add icon so they can be brought into the call. Selecting more than one agent to add to the conference is also possible.