Log Phone Call Activity

			Add a note - Add a note while on a call and save it for future reference.
			Save notes – Notes are saved when the call is completed.
			Select an Entity type to relate to – Choose from a list of entity options, for example, case or opportunity.
			Relate to appropriate record – Select the relevant case or opportunity to log the call notes and recording against.
			Add a call disposition – Choose from a list of categories or outcomes to summarize the call.

Additional Activity Options

	Call Note – Any notes made on a call are saved in the ‘Comments’ field within the activity.
	Related-to – Check if the call has been related to a case or other entity in D365.
	Subject – Determine the direction of the call within the ‘Subject’ field of the activity.
	Status – Shows an automatic outcome of the call, for example, Answered, Cancelled, Conference Call.