Setup Channel Integration Framework in D365 - CRM Admin instructions
Follow Section
- How to install Channel Integration Framework in D365 & Add Solgari as the Channel Provider (CIF 1.0)
- Configuring CIF for "Omnichannel For Customer Service" & "Customer Service Workspace" apps (CIF 2.0)
- How to Enable Click-to-Dial through CIF
- Linking your Solgari tenancy with a D365 instance
- Integration Overview Video
- Firewall recommendations