Integration Overview Video Elina April 23, 2020 13:45 Updated Related articles Configuring CIF for "Omnichannel For Customer Service" & "Customer Service Workspace" apps (CIF 2.0) How to install Channel Integration Framework in D365 & Add Solgari as the Channel Provider (CIF 1.0) How to Enable Click-to-Dial through CIF Linking your Solgari tenancy with a D365 instance Call monitor (Listen/Whisper/Barge/Barge-break)