Solgari for Customer Workspace

How To

• Solgari Copilot for Customer Service Workspace
• Call Transfer

Overview

• Overview - General
• Overview - Dial Pad and Inbox
• Overview - Voicemail Inbox and Message
• Overview - History and CRM Records

Voice Sessions

• Voice Sessions

Call Control

• Call Controls - In-Call Options
• Call Control - Minimize and Maximize

Ending and Closing conversation

• Ending Conversation

Chat Sessions

• Chat Sessions

Agent Scripts

• Agent Scripts

Knowledge Search and Articles

• Knowledge Search and Articles