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End Conversation – Select the "End" button to finish your conversation. Your customer receives a message stating that the conversation has now ended.
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Close Conversation – Once you have completed your message, please select "Close" to remove it from your inbox. The transcription is moved to the conversation history automatically. |
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History – See all closed conversations and past call logs in the conversation history once an entry is selected. More information is shown in the Customer Service Workspace for that specific activity. |
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