| Solgari Copilot is a new way to deliver dynamic and powerful customer solutions using Solgari AI to provide seamless enhancements for Solgari Customer Service Workspace. | |
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| Copilot – Displays essential and relevant details about the voice call or message conversation between an agent and the customer. | |
| Description – Displays the call notes taken during the conversation. | |
| Transcript – A voice transcript and voice recording are captured during the call. | |
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Summary – Solgari Copilot uses AI to review the entire conversation and extract critical points within the call, giving agents a well-rounded synopsis of the conversation. |
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Sentiment Grading – A breakdown of the different sentiments captured during the call by percentage. |