Some issues cannot be solved by yourself, and that is when our support team is there to help.
In order to get your whatever problem you may have encountered quickly solved please check if you can answer some of these questions and include the answers in your support ticket.
- Is the issue with inbound, outbound or both calls?
- How many agents are affected?
- When did the problem start occurring - do you have the time and date stamp?
- Do you know the agent's extension number and the name of the agent who is affected by the problem?
- Is there any error codes or error messages?
- Is there an issue with one-way audio?
- Do the agent only hear the customer or the customer only hear the agent?
- Do you have the phone number of the problematic call example?
Including a detailed description of the problem with a video or screenshots will greatly help and reduce the time to fix the problem!