This overview highlights the key features that enable seamless interaction with customers across various channels, including voice calls, SMS, and email. Whether you need to access your contacts, initiate calls or messages, or manage your availability, Solgari provides efficient tools to enhance your communication experience.

Solgari for MS Teams - Overview

	Inbox: All customer communications are stored in this location. Quickly respond using voice calls, Facebook, WhatsApp or SMS, Email and more…
	Start Call: Once a phone number has been entered, press
	Contacts List: – Access your contact database, including Dynamics 365, Microsoft Exchange or other databases.
	Contacts Search: Search for a specific contact within your contacts list.
	Dial Pad: Select the dial pad to enter a phone number using your mouse or keypad. You can also select the "Enter Phone Number" box and type the number using the keyboard number pad.
	Session: Each customer joins a session via a conversational channel or call.

	Status: Select the appropriate status, for example, Busy, Available, or Unavailable. When on a call or message, the presence is automatically set to Busy or on a call.
	Click-to-call: Click the phone number to make an outbound call.
	Click-to-SMS: Click on the Send SMS button to start an outbound SMS.
	Click-to-email: You can click on an email address to start a new outbound email.
	Search Contacts: Search all your Accounts, Contacts and Leads.

Key functionalities include an Inbox for managing customer communications, easy access to a contacts list that integrates databases like Dynamics 365, and a Dial Pad for entering phone numbers. Users can initiate calls, send SMS messages, or compose emails with click-to-call, click-to-SMS, and click-to-email options. Additionally, the Status feature allows users to indicate their availability, which is automatically adjusted during calls or messaging. Overall, Solgari enhances the communication experience by providing efficient tools for managing interactions.