Solgari for MS Teams - Overview

	Inbox – All communications from customers are located here. Quickly respond using voice calls, Facebook, WhatsApp or SMS, Email and more…
	Start Call – Once a phone number has been entered, press
	Contacts List – Access your contact database, including Dynamics 365, Microsoft Exchange or other databases.
	Contacts Search – Search for a specific contact within your contacts list.
	Dial Pad – Select the dial pad to enter a phone number using your mouse or keypad. You can also select the "enter phone number" box and type the number using the keyboard number pad.
	Session – Each customer joins a session via a conversational channel or call.

	Status – Select the appropriate status, for example, Busy, Available, Unavailable. When on a call or message, the presence is automatically set to Busy or On-a-call.
	Click-to-call – Click the phone number to make an outbound call.
	Click-to-SMS – Click on the Send SMS button to start an outbound SMS.
	Click-to-email – You can click on an email address to start a new outbound email.
	Search Contacts – Search all your Accounts, Contacts and Leads.