How to Receive calls
You will be notified of incoming calls to the mobile app the same way as normal phone calls.
Keep the app open in the background to make sure you will receive calls (see the Android OS power save recommendations here).
We recommend you completely log out of the app (settings> log out) when you are not looking to receive inbound calls. (Logging out ensures calls will not ring through even if push notifications are enabled)
How To Transfer Calls
Blind transfer
- When on a call,
- tap MORE,
- then TRANSFER.
- This will take you to the main screen - dial in the number you wish to transfer the call to (this can be an internal extension number or an external number) and tap Transfer.
- If you want to transfer to someone in your mobile phone's phonebook, navigate to contacts and select a contact from the list. The transfer will be completed immediately.
Attended Transfer (aka warm transfer)
- While on a call, select ADD CALL
- Dial the number you will be transferring the call to (or choose it from the contacts) - the first call will be put on hold when you launch the second
- Once you have spoken with the 2nd person and wish to transfer the 1st call to them, select MORE and "Transfer to". This will connect the 1st and 2nd calls and you will be dropped out.
How to add a third party into a call
If you wish to connect three parties into a conference call:
- Dial the 1st person and after they answer, choose ADD CALL and dial the second person (first one will be put on hold for a moment)
- Once the second person picks up, you can merge these 3 parties (yourself, 1st person, 2nd person) by tapping MERGE on the phone screen.
Please note that this functionality allows only three parties on the call.